Effective Date: 01-Apr-2025
Welcome to FreshLeaf (https://freshleaf.co.in). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
We collect the following types of information to provide and improve our services:
A. Personal Information
When you place an order or register an account, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Details (processed securely through payment gateways)
B. Non-Personal Information
When you browse our website, we automatically collect:
- IP Address
- Browser Type
- Pages Visited
- Time Spent on Site
- Referral Source
This data is used for analytics and improving user experience.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To send order updates, invoices, and confirmations
- To respond to customer service inquiries
- To personalize your shopping experience
- To send promotional offers or newsletters (with your consent)
- To improve our website and services
3. Cookies
Our website uses cookies to:
- Remember your preferences
- Track cart activity
- Monitor site analytics
You can disable cookies through your browser settings, but this may affect your experience on our website.
4. Third-Party Services
We may use third-party services such as:
- Payment gateways (e.g., Razorpay, PayPal)
- Shipping providers
- Analytics tools (e.g., Google Analytics)
- Email marketing platforms
These third parties have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
5. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent for marketing emails at any time
- Request a copy of your data we hold
To exercise your rights, contact us at: [email protected]
7. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact:
FreshLeaf Customer Support
Email: [email protected]
Website: https://freshleaf.co.in
